The Customer understands that if Scoop Squad can’t access the area needing cleaning due to locked/blocked/frozen gates or dogs in the yard, the scoop will be skipped and charges will still apply. Scoop Squad suggests adding gate combinations or lock keys to your file to avoid locked gates. If the customer requests we come back, a $5 driving fee will be added to the customer’s bill.
Scoop Squad will work through the rain and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding, or an accumulation of snow. Scoop Squad is a MONTHLY subscription service. We do not offer refunds for missed weeks due to weather. Therefore, in these cases, we will skip service for that week and see you the following week. A refund will not be issued as we still have to pick up all of the poop that would have been scooped the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but we cannot guarantee it. Additionally, we do not want to tear up your yard in any way. If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.
Scoop Squad does not provide services on the following holidays: Canada Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. If your pick-up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick-up. We still have to do the work and pick up all of the poop from the week prior.
Scoop Squad pre-bills monthly for our service. Your account will be charged on the 1st of the month for service. If your card is declined, we will discontinue service immediately until the issue has been resolved. If more than 30 days have passed since your last clean-up, a first-time clean-up fee will be applied. We will only pause service for periods of 30 days. If service does not resume after the 30-day period, you will be removed from the schedule. One-Time Cleanings will be billed after the service has been completed. Payment is due within 24 hours. If payment becomes more than 30 days late, Scoop Squad will turn your account over to collections.
We will always do our best to clean your yard to the best of our ability. We understand that maintaining your yard is a lot of work, and it may not always be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at info@scoopsquadmtl.com.
The following are items we charge extra for:
Cleaning/sanitizing dog waste from decks/patios/sidewalks ($5/visit)
Come Back request ($5/time)
Cleaning rocks/pebbled areas ($3/visit)
Waiting – If you make us wait to perform your cleaning ($5/visit)
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